Public Complaints

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If you have a complaint against the policies or service of the Lakeshore Regional Police Service or the actions of a Lakeshore Regional Polices Service employee, we encourage you to report this complaint.

The following outlines the complaint process and some frequently asked questions about making a complaint. The Lakeshore Regional Police Service is committed to providing the highest quality of service and to that end all public complaints will be taken seriously and dealt with in an appropriate and timely manner. We commit to listen to your complaints and take the action necessary to resolve them to the best of our ability. On all complaints the Chief of Police will advise you once the investigation is complete as well as the outcome of your complaint.

Who is the Lakeshore Regional Police service Police Commission?

The Lakeshore Regional Police Service Police Commission is a commission appointed by the elected officials that make up the five First Nations of the Lesser Slave Lake Indian Regional Council. Each first Nation has one representative on the Police Commission.

What do the Police Commission Members do?

The Lakeshore Regional Police Service Police commission monitors the funds provided by the government, establishes policies providing for effective and efficient policing, issues instructions as necessary to the Chief of Police, ensures sufficient resources are in place for the police service to carry out the functions of a police service, and reports to the elected First Nation officials within the Lesser Slave Lake Indian Regional Council with regard to aspects of the police service.

Who can make a complaint?

Any person can make a complaint as to the policies or services of the Lakeshore Regional Police Service or the actions of a Lakeshore Regional Police Service employee.

A complaint with respect to the Lakeshore Regional Police Service or an employee shall be made in writing and signed by the complainant where practicable. A person may make a complaint on behalf of a minor person or when that person is incapacitated.

How Does a Person Make a Complaint?

Address the complaint to the Public Complaint Director of the Lakeshore Regional Police Service Police Commission or to the Chief of Police of the Lakeshore Regional Police Service.

Address for these are: Public Complaint Director Lakeshore Regional Police Service Police Commission Box 210 Driftpile, Alta T0G 0V0 Or Chief of Police Lakeshore Regional Police Service Box 291 Driftpile, Alta T0G 0V0.

What Happens to a Complaint after is Made?

When a complaint is received it is forwarded to the Chief of Police who will determine if the complaint is in respect to the policies or services of the Lakeshore Regional Police Service or the actions of a Lakeshore Regional Police Service employee. The Chief of Police will then direct the action to be taken with regard to the complaint.

How are Complaints Investigated?

The investigator will interview or obtain statements from all persons involved in the complaint and prepare a report for the Chief of Police.

If determined that a criminal offence was committed, the report and investigation are forwarded to Alberta Justice ( senior Crown Prosecutor ) and they determine whether or not to lay criminal charges.

The Chief of Police reviews the report and decides on a course of action.

If it is determined that a police officer has contravened a section of the Police Service Regulations governing the conduct of police officers the Chief of Police may direct:

  1. An official warning is issued; or
  2. A disciplinary hearing may be held

The Chief of Police will notify the person who has made the complaint as to his/her decision and what action was taken.

Informal Resolution

The Lakeshore Regional Police Service recognizes that informal resolution is a means to the resolution of complaints as to the policies or service of the Lakeshore Regional Police Service or the actions of a Lakeshore Regional Police Service employee.

Informal resolution is available at any time before or during an investigation.

What Happens if the Person Who Made the Complaint is Not Satisfied?

If the person making the complaint is not satisfied with the decision of the Chief of Police, they may, within 30 days of receiving notice as to the decision, appeal the matter to the Law Enforcement Review Board at the following address:

Law Enforcement Review Board c/o Secretary 1502 City Centre Place 10025-102 A Avenue Edmonton, Alberta T5J 2Z2

They must submit the appeal in writing, stating the points in the police findings with which they disagree and the reasons why.

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